Frequently Asked Questions
Find answers to common questions about our products and services
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Orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 3–7 business days, so your order should arrive within 4–9 business days in total. You will receive a tracking link as soon as your order is on its way.
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Yes. All orders include free shipping within The United Kingdom. There are no minimum order values or special conditions.
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We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, and Visa. All payments are securely processed using SSL encryption.
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Yes. Your privacy and security are extremely important to us. We do not store sensitive payment details, and all transactions are handled securely through trusted payment providers.
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Of course. You have 30 days from the delivery date to request a return. Simply contact us at info@lumartique.com and we will guide you through the next steps.